Vinh Kiet La
Customer Success Engineer
View My ProjectsAbout Me
Hi, I'm Vinh Kiet La, a customer support specialist with hands-on experience in full-stack development. With a background in customer relations and problem-solving, I've had the opportunity to build and contribute to web development projects at work, blending my technical skills with a customer-focused mindset.
My passion lies in crafting efficient solutions, whether it's resolving customer queries or developing dynamic web applications. From front-end design to back-end architecture, I love leveraging technology to solve real-world problems.
When I'm not coding or assisting customers, you can find me exploring the latest tech trends or working on personal projects. Let's connect and collaborate on something exciting!
Featured Projects
Zendesk HelperPersonal
I created the Zendesk Helper Chrome extension to streamline ticket management for Zendesk users. It offers features like ticket auto-refresh, marking important tickets, and setting reminders for follow-ups. This tool enhances efficiency by keeping high-priority tickets easily accessible and ensuring important tasks don't slip through the cracks.
All Projects
Zendesk HelperPersonal
I created the Zendesk Helper Chrome extension to streamline ticket management for Zendesk users. It offers features like ticket auto-refresh, marking important tickets, and setting reminders for follow-ups. This tool enhances efficiency by keeping high-priority tickets easily accessible and ensuring important tasks don't slip through the cracks.
Copy Content to another styleguideWork
I developed an admin tool that enables users to copy categories, subcategories, and pages to other styleguides. This solution eliminates the need for engineering intervention and manual Rails console operations, significantly reducing errors and speeding up content management workflows.
Vinh's Travel AppPersonal
I built Vinh's Travel App to track my personal travels, inspired by a bar in Rome. It allows me to log visited countries and cities, along with highlights and recommendations. The app features interactive maps and serves as a convenient tool to reflect on past trips and plan future ones.
Trusted IP range toolWork
I developed an admin tool to allow us to enable trusted IP range / whitelisting for our Professional and Enterprise users. It includes IP validation as well as the option to easily edit and delete IP addresses
SSO update configurationWork
Previously, customers needed to contact support to update their SSO settings. I developed and launched a feature enabling Enterprise and Professional users to self-edit these details directly in the platform.
Email verification toolWork
Our dynamic email verification tool, embedded in our internal admin dashboard, streamlines the user onboarding process. It's a vital asset for our support, sales, and success teams, facilitating prompt account verification for new users. When verification emails don't arrive, the tool proficiently produces a direct verification URL, allowing our team to provide users with uninterrupted access to our services.
Let's Connect
Interested in collaborating or have a project in mind? Get in touch!
Contact Me