Vinh Kiet La

Customer Success Engineer

View My Projects

About Me

Hi, I'm Vinh Kiet La, a customer support specialist with hands-on experience in full-stack development. With a background in customer relations and problem-solving, I've had the opportunity to build and contribute to web development projects at work, blending my technical skills with a customer-focused mindset.

My passion lies in crafting efficient solutions, whether it's resolving customer queries or developing dynamic web applications. From front-end design to back-end architecture, I love leveraging technology to solve real-world problems.

When I'm not coding or assisting customers, you can find me exploring the latest tech trends or working on personal projects. Let's connect and collaborate on something exciting!

Featured Projects

Zendesk Helper

Zendesk HelperPersonal

I created the Zendesk Helper Chrome extension to streamline ticket management for Zendesk users. It offers features like ticket auto-refresh, marking important tickets, and setting reminders for follow-ups. This tool enhances efficiency by keeping high-priority tickets easily accessible and ensuring important tasks don't slip through the cracks.

HTMLCSSJavaScriptChrome API

All Projects

Zendesk Helper

Zendesk HelperPersonal

I created the Zendesk Helper Chrome extension to streamline ticket management for Zendesk users. It offers features like ticket auto-refresh, marking important tickets, and setting reminders for follow-ups. This tool enhances efficiency by keeping high-priority tickets easily accessible and ensuring important tasks don't slip through the cracks.

HTMLCSSJavaScriptChrome API
Copy Content to another styleguide

Copy Content to another styleguideWork

I developed an admin tool that enables users to copy categories, subcategories, and pages to other styleguides. This solution eliminates the need for engineering intervention and manual Rails console operations, significantly reducing errors and speeding up content management workflows.

ReactRails
Vinh's Travel App

Vinh's Travel AppPersonal

I built Vinh's Travel App to track my personal travels, inspired by a bar in Rome. It allows me to log visited countries and cities, along with highlights and recommendations. The app features interactive maps and serves as a convenient tool to reflect on past trips and plan future ones.

ReactRailsRenderGlobal GL
Trusted IP range tool

Trusted IP range toolWork

I developed an admin tool to allow us to enable trusted IP range / whitelisting for our Professional and Enterprise users. It includes IP validation as well as the option to easily edit and delete IP addresses

ReactRails
SSO update configuration

SSO update configurationWork

Previously, customers needed to contact support to update their SSO settings. I developed and launched a feature enabling Enterprise and Professional users to self-edit these details directly in the platform.

ReactRails
Email verification tool

Email verification toolWork

Our dynamic email verification tool, embedded in our internal admin dashboard, streamlines the user onboarding process. It's a vital asset for our support, sales, and success teams, facilitating prompt account verification for new users. When verification emails don't arrive, the tool proficiently produces a direct verification URL, allowing our team to provide users with uninterrupted access to our services.

ReactRails

Let's Connect

Interested in collaborating or have a project in mind? Get in touch!

Contact Me